Testimonials

What our customers are saying

These are challenging times in the world of international travel, and I truly believe my items would not have made their way across the channel without First Luggage’s assistance.

Candice Mueller - Paris, 23rd March 2017


Your service was amazing. Everything went according to plan and we were hugely delighted with everything you do.

Mandi & Alan Plummer - United States, 6th February 2017


Thank you for the efficient way First Luggage handled this transaction at such short notice.. it was an unexpected bonus to receive the cases earlier than expected.

Brian Crouch - Switzerland, 3rd February 2017


I am very grateful to your staff…they post out all required paperwork well in advance of the luggage pick up date. This helps at our end to get the bags organised and correctly labelled without a crazy panic on the day of collection!

Nadine - Barbados, 30th January 2017


Thanks to the efficient service in preparation of the paperwork and the Japanese customs requirements.. the skis arrived well in advance of the predicted delivery date

Charles - Japan, 27th January 2017


Thank you for your great service. We will certainly recommend you to others.

James Stephenson - France, 24th January 2017


Please convey to
First Luggage Management how very pleased we were with the service.  The
staff were all amazingly professional and attentive to all of my needs and the
details of the process.  

Anonymous - Switzerland, 19th December 2016


Brilliant Service  a great model and example of how businesses can work
so well. I am very very
impressed by your excellent service

Gillian Blackburne - United States, 14th December 2016


Thank you for your service! The luggage was here in my room when I arrived. I will definitely let my friends know about you!

Wendy - South Africa, 25th November 2016


The service you provide is very good. At the French end, they called to see if bags are ready and give a time of collection, which I think is excellent.

Eileen Jones - Cardiff, 14th November 2016


Both my wife and I are ultra impressed by your company. From an original enquiry to our case being collected,  your professional attitude and the care you took with making sure that all the paperwork was correct were 100%+

Chris Walker - Italy, 29th October 2016


I would just like to say Thank you for all your help. All 9 boxes arrived at the same time today. You customer service is outstanding and I appreciate all your help along the way.

Rebecca Wyman - France, 26th October 2016


I have been using First Luggage over a number of years and always find your service first class and would never think of using anyone else.  It would be impossible to find a better service than this anywhere.

Carol Tuffin - USA, 25th October 2016


You guys have HANDS DOWN been the BEST easiest company to work with.  You made my bosses move and my job/life ten million times easier.  I truly can’t thank you enough!  THANK YOU!!

Lara P. Swinarton - London, 12th October 2016


We would like to thank your for amazing service provided. We would definitely like to use your service in the future and we will recommend it to everyone.

Marta Gos - Paris, 11th October 2016


A truly superb service

Behrooz Alavi - Spain, 11th October 2016


Thank you for the great service!!

Lisa Di Napoli - United States, 11th October 2016


Just wanted to say a big “thank you” for all your help with the shipment to Houston. It was a seamless service and so efficient.

Marie Hancock - United States, 27th September 2016


I am so impressed with your service. The customer service is first rate too. Honestly, First Luggage is just the best.

Louise Garston - Italy, 24th August 2016


Your driver is always smiling and friendly and is such a big help. We all enjoy seeing him come to the house with his big smile. Such a lovely man and a great asset to your company.

Margot McLaughlin - London, 17th August 2016


Thank you for your continuing excellent service. It makes travelling so much easier and enjoyable without large cases.

H.G - Portugal, 25th May 2016


Thank you so much for your speedy and first class service. This was the first time we have used First Luggage, but it certainly won’t be the last!!!

Fiona Palmer - New York, 25th May 2016


Just a thank you for your excellent service. Our luggage arrived at our Hotel in Hong Kong well in advance  of our arrival.

David Tinto Kirkintilloch - Hong Kong, 13th May 2016


I cannot express how pleased I have been with First Luggage! I am so glad I made this choice and definitely understand the positive reviews I read prior to booking with you.

Sarah Andrea Collinson - Gibraltar, 11th May 2016


Thank you all at First Luggage for the wonderful service provided and which made our trip so much easier.

EL - Australia, 3rd May 2016


You are the best!  My suitcase arrived 2 days early. Thank you very much.  I recommend you to many of my friends.

SW - United States, 27th April 2016


This is to express our thanks for the excellent service provided by your company.  This is the second time we have used your service and we shall certainly do so in the future.

Peter Kenwright - Venice, 26th April 2016


Having used your service for the second time we are very impressed with the speed and efficiency our luggage arrived from Australia to the U.K., hassle free and in perfect order.

We certainly will be using your service again and have greatly recommended to friends your company, makes travelling much more relaxing knowing luggage is in safe hands.

John Simonds - UK, 26th April 2016


CONGRATULATIONS for your super service! Be sure, that I will recommand First Luggage to everyone, and also in case of need: I will be back to you!

Corinne N - Switzerland, 13th April 2016


The TV arrived safe and sound and without a scratch – thank you for your help 

Clare Mcgeehan - Turkey, 11th April 2016


Just wanted to say a big thank you, all my three bags were delivered today!

Maria Magdelene - 6th April 2016, Denmark


It has been an absolute joy to deal with everyone at First Luggage. The ‘machine’ has been efficient and hassle free. I have been recommending First Luggage to anyone who’d listen! I will keep on doing so as well.

Claudia Kerr - New York, 22nd March 2016


I love First Luggage. It’s convenient, fast and the customer service is amazing…an unbeatable price on the market.

Julie Park - 17th March 2016, France


Thank you very much for taking care of my luggage once again. Using your service has made travelling so much easier and I have recommended your service widely.

Pam Neill - 29th January 2016, Austria


First Luggage helped with the logistical problems for my recent ski trip to Switzerland and made the transit to the resort much more relaxing. Arriving at our Swiss airport, we were immediately free to pick up our hire car and get on the road. Brilliant idea and definitely the way forward

Joff Brooker - Switzerland, 21st January 2016


Thanks for the friendly and helpful way this was dealt with. All was very easy.

David Morris - 18th January 2016, United States


Thank you. Great service. Very happy.

Graham Blakey - Macao, 8th January 2016


Just to say thanks once again for the excellent service.  This is the fourth time we’ve used First Luggage and the whole process is so efficient we will definitely be calling on your services in the future and recommending you.

Sally Keyte - Austria, 4th January 2016


It’s my third time using First Luggage and I’m still very pleased with the service. I will definitely use your services again. Please thank everyone who worked with me lately and I wish to all of you a very Merry Christmas and a happy new year.

Julie Park - France, 23rd December 2015


My luggage arrived promptly. Thank you very much for all your assistance. I was delighted with your service and will certainly recommend you to friends for any future travel.

Janet Zinn, Sarasota - 17th December 2015


Very pleased with the service that you provided for to get my luggage to Edinburgh. Delivery was tricky due to weather conditions and the Forth road bridge being closed and causing complications, but it was delivered ahead of the deadline. 

Nick Cowie - Edinbugh, 10th December 2015


Brilliant, what a service. I can 100% guarantee we will be using you again. Thank you and the team for your excellent service.

Wayne Hennessy - Charlotte, 3rd December 2015


Once again, I would like to thank your company for the excellent service provided. My luggage was collected at 12.05pm BST on Monday and arrived at my husband’s workplace at 1.00pm Western Australian time, today. Keep up the good work!

Anne Dalton - Australia, 23rd November


My luggage got delivered this morning .Thank you very much for such a professional approach to business. I will refer other customers .

Kenny Kanyuchi - United States, November 18th 2015


Dear Customer Service at First Luggage: I would like to thank you for your wonderful service in getting my luggage from London to Paris, same day. The service was easy and reliable, and I intend to tell my friends about it.

Dennis B - Los Angeles, 17th November 2015


I want to say how happy I have been with your service

Muriel Pentecoste - Paris, 5th November


Contents all accounted for and thank you for handling my
undies with care!  Very pleased with the whole ordeal of managing this
delivery, kudos to you and your team. I will definitely use your service again. 


Ricardo Halac - United States, 4th November 2015


I feel that your Customer Service has been exemplary and would
be happy to recommend your company to anyone

Andy Cooper, United Kingdom - 27th October


The service was excellent and everything arrived in order – I would use your service again.

Nicole Shrimpton, Australia - 6th October


Suitcase is in place and in LA by now!! Thank you so much for all your unbelievable help! You truly made it possible and made it such a pleasure working with you. Looking forward to work with you soon again :)

Sara Neuman, Los Angeles - 30th September 2015


I just wanted to again say thank you for the first class help you provided with regard to shipping my father’s suitcases, really appreciated it.

Kam - Switzerland, September 29th


My case arrived safely this morning- amazingly quick as it only left Paxos on Monday. As I said, I am delighted with the service that I received. I was a little apprehensive at the start- I wondered if the island transport would be difficult. In the event, the case arrived at the hotel on Wednesday, 9th September only 6 days after it left London. I would certainly use your company again and am happy to recommend to others.


Barbara Freeth, London - 28th September 2015


Thanks so much First Luggage, for your professionalism, for the kindness all the time dealing with the clients stress, having doubts about the service being the first time. I am extremely happy with the results and from now on, Dinorah Dao and First Luggage services have the best relationship around the world. Keep being the best – we need people like you.


Dinorah Dao, USA - 23rd September 2015


I was really impressed by how quickly my luggage arrived back at home.

Mrs Greaves, Italy - 8th September 2015


Our luggage has arrived today as requested. We had a phone call on Friday that our luggage had arrived and we were asked which day would be convenient for it to be delivered. Well done First Luggage.

Rod Evans, Wales - 8th September 2015


Just very briefly to say how impressed we have been with your service in collecting and returning our luggage so promptly on our recent holiday in Talloires. We will certainly use your Company again if circumstances require it.

George Garrett, Reading - 2nd September 2015


The service was fantastic, it all went exactly to plan 
Many thanks
I will use you again

Colin Wagman - London, UK - 7th September 2015


The luggage arrived today, safe and sound.An excellent service, we will certainly be using it again!

Collin Chesborough - Jarrow, UK - 20th August 2015


I received my package today – thank you so much for the quick service
and for taking care of my camera by packing it properly to avoid damage!Words cannot express how happy I am to have these memories back! 

Darlene Cooper - Houston, USA - 19th August 2015


I would like to take this opportunity to thank you and the first luggage team for the fantastic service which has gone above and beyond my expectations. Quick, easy and value for money. I will definitely use you again and recommend to others. 

A special thanks to all the staff who has been fantastic and extremely helpful. 

Please can you forward this email to management as I think everyone that has been involved with my delivery should be recognised. 

Bhavisha Tank - Northolt, UK - 13th August 2015


Thank you for, once again, an excellent service. Best wishes to all your staff.

Anonymous - London, UK - 10th August 2015


Just to say thank you the service worked brilliantly! The bags were collected Tuesday and were safely with me Thursday! Perfect!

Rosemary ERSKINE - Norwich, UK - 10th August 2015


From the initial conversation to the final delivery in the USA, staffs attention to detail, honesty, customer service skills and communication has been outstanding.

Will definitely be using First Luggage again and recommending your first class service to everyone we know!

Jacqueline Biggar - Manchester, UK - 29th July 2015


Just wanted to send a big thank you your way for all the efforts you put into getting the candies to Greece. I appreciate it very much and love knowing I can count on you and your team!

Anonymous - Boston, USA - 6th July 2015


In April, I spoke to the team, who kindly explained your luggage courier service, and made the necessary arrangements to transport 2 × 25Kgs cases from my home in North Wales, to Nice in the South of France, and return.
I would like to congratulate you on the service……. Totally FIRST CLASS. I have been in the Travel Industry for over 40 years, and have experienced  every form of travel, from air to ferry, cruise, continental rail, self drive, along with the drudge of carrying the luggage, and paying the cost of excess baggage etc.
I have also previously used other slightly less expensive baggage courier companies, and can state categorically, that your service is totally SUPERIOR.
The booking process was clear and informative, the baggage labelling, documentation and instructions to customers, and even a letter to the drivers, was excellent. 
I also received the labels for both the outward and homeward journeys at the same time, well in advance of the collection date, (So, no more having to get an hotel to print off the homeward information in resort.)
I will have no hesitation now, to recommend your services to my valued customers, friends, and other members of Wordchoice, and look forward to using your service again in 2016.
Thank you again, for such a first class and stress free service.


Moira J.L. Atkinson - Colwyn Bay, UK - 1st July 2015


All perfect. Thank you!

Vera Santa Domingo - London, UK - 6th May 2015


I am sending you this email to congratulate you on the service you have provided. I have received all my luggage as said, no damage, no problems at all. As I am an web developer, I will make sure to promote you as much as I can in the next couple of weeks. I am working on building a blog about helpful tips for travellers in the UK and you guys are on the top of my list as a secure and reliable service.

Iulian Marius Oprea - Newcastle Upon Tyne, UK - 5th May 2015


Just a very quick e mail to thank you once again for the very efficient job you did taking our cases to and from Tenby. We are planning our next trip for later this year so I will be in touch. Also thank you for sending the waybills off in plenty of time -giving me time to check them etc By the way just to let you know that on the train coming back there was a large group of passengers complaining that there was no room to put there cases on the train and what a pest it was lugging them on and off and they said they could not trust the couriers to do it so I just had to interrupt and tell them what a great job you do – efficient and  helpful so I gave them your phone number – hope something good comes of it for you.

Janet Addison - Congleton, UK - 2nd May 2015


This is what I call first class services thank you very much.

Kim Usher - Weston-Super-Mare, UK - 22nd April 2015


The last two boxes were supposed to be delivered at 10.30am and eventually showed up at 4.50pm, due to the bad weather. So, we got there in the end…………. Many thanks for your help. I look forward to working with you again in the future.

Melanie Stace - Woking, UK - 19th February 2015


We are very happy with the service provided, very efficient and professional.

Sue White - London, UK - 18th February 2015


You have been very professional and helpful throughout. Both Mr Raiola and we appreciated your efforts and understand the feeling of helplessness these situations must cause in your line of work.

Cecilia Faggionato - London, UK - 18th February 2015


Marvellous news. Thank you very much. The service provided by First Luggage has been outstanding – I cannot compliment you and the team highly enough!

Elaine Lassman - London, UK - 31st January 2015


Thank you so much for this impressive service. My luggage arrived the very next day. I am glad to hear about your business and experience this good service. 

Ozim Obasi - Harrow, UK - 26th January 2015


Perfect, Thank you so much, Great service and very Fast

Anna Maslova - Troinex, Switzerland - 23rd January 2015


Yes, received today and as usual very pleased with the service.

Ingrid Margerison - Reading, UK - 22nd January 2015


Thank You for efficient, kind and polite customer service. The sending was delivered quicker then scheduled and wonderfully taken care of.

Natasha Kimstatch - Edinburgh, UK - 20th January 2015


Just to let you know that these have already been delivered to me. Thank you so much to everyone for getting them to me so promptly and easily.

Oliva Richardson - London, UK - 19th January 2015


The luggage was delivered to my hotel.  I can’t tell you how thankful I am for your help.  You have handed the situation with the up most class and professionalism.  I will definitely use your business in the future.

Maxmilian Trunz - London, UK - 16th January 2015


Received my luggage back from Spain today. Service excellent by you and DHL this end. As you know I have been very pleased with everything.

Rita Hales – Surrey, UK – 13th January 2015


Just to say thank you for the service. Our luggage was at the hotel in Brugge when we arrived and it took 24 hours to get back home. This was the first time we had done this but would certainly use you again, superb service.

Hilary McMullin – Liverpool, UK – 10th January 2015


Thank you for your prompt service, I have recommended you to some of my friends who did not know such a service existed. Will be in touch with you when I go on my next adventure.

Jan Larkworthy – Salterton, UK – 7th January 2015


Thank you for perfect First Luggage service shipping 3 cases December 2014.  They arrived the day we arrived.  WOW!

Sally Snell – Dorset, UK – 24th December 2014


I would just like to let you know how pleased I am with the service you have given with my luggage. As last year it was collected on time by a pleasant courier and delivered at destination ON TIME and so impressively packaged that even the most slapdash baggage handler would have found difficult to damage!! Once again I am happy to recommend your service, and frequently do to friends and fellow travellers.

Elizabeth Sutherland – London, UK – 20th December 2014


The whole experience was very easy, and I am very pleased that my luggage arrived so quickly. My friends did call me to say it had arrived. The staff at the office were most helpful, as I was a little nervous as I had not taken this step previously, they answers all my questions and were very patient and kind. Also the driver came at a good time and collected my case without any trouble.

Rita Hales – Surrey, UK – 18th December 2014


Excellent service – would definitely use you again

Amanda Burgess - Tunbridge Wells, UK – 15th December 2014


Thank you the luggage was deliver yesterday in Rome. I appreciate your valid help

Isabella del Frate Rayburn - New York, USA – 2nd December 2014


Overall, I was very pleased with this service. The service is fair priced and delivery was on time. Customer service was very professional, informative and helpful. Thank you first luggage for making travelling that much easier!! I would definitely use this service again and also refer it to a friend.

Dario Nardelli - Brighton, UK – 1st December 2014


I used the service now for the second time, no doubt that I use it again if I need to rely on someone to bring my luggage safely and in time.

Anonymous – Nottingham, UK – 26th November 2014


I am just emailing you to say I was pleased with the service you offered and although my case arrived back on the FRIDAY rather than Tomorrow, Monday 24th November this was maybe partly my fault as I changed the date at the last minute, fortunately it arrived just as I was leaving the house. Many thanks.  I will certainly recommend this service to other people.

Margaret Maguire – Rickmansworth, UK – 26th November 2014


Thank you for the email. I am in Leeds now.  I am very satisfied with the first luggage service. I will recommend to anyone. Thanks again

Kamala Sarveswaran – Leeds, UK – 12th November 2014


Once again many thanks for a job so very well done – in fact our cases got back only a few hours after us. So, thanks again. I have told loads of people on our tour about you and how easy you make it to send luggage on ahead so hopefully you should get some more business from them. Once again, thank you for taking some of the stress out of holidays will be in touch when we have planned next years!!!

Janet Addison – Congleton, UK – 5th November 2014


Just to let you know that you couldn`t have been more helpful. Many thanks. Also, arranging for a prompt and friendly courier to pick up our suitcases at a specific time (and then pass them on to DHL) made a huge difference.  Many thanks.

Heather Letterman – Crieff, UK – 5th November 2014


First class service would recommend to anyone

Linda Drury – Malaga, Spain – 4th November 2014


Excellent service. Many thanks!

James Deen – London, United Kingdom – 14th October 2014


Thank you for you service!  I received my luggage yesterday! Everything arrived in good shape! I will share your information with others. Thanks

Dorothy Ann Elliott – Indiana, USA – 7th October 2014


My case arrived back safely yesterday and thank you for the excellent service you gave on the two occasions that you arranged for my luggage to be collected and delivered.  I am going away again at the end of September and will contact you again then.

Mrs M West – Plymouth, United Kingdom – 20th August 2014


Indeed I received my luggage, I really like your services and will without any doubt, use you again! I will also highly recommend it.  Many thanks and have a nice day.

J TEBEKA – Paris, France – 1st August 2014


I just retrieved the 3 bags. Thank you for the great service!

Mr J Most – South Dakota, USA – 16th July 2014


Thank you for your confirmation of delivery – I always use First Luggage because you are so efficient!!

Jacky B – London, United Kingdom – 3rd July 2014


Thanks excellent service

Ms Quintero – Belfast, United Kingdom – 6th June 2014


Wow! Amazing – thanks so much.  We are thrilled with your service

Dame Theresa Sackler – London, United Kingdom – 1st May 2014


May I express my gratitude for the service received from First Luggage.  This will be the third time I have dispatched luggage across the world with your company and on each occasion I have been enormously impressed with your efficiency.  On this occasion I persuaded my daughter Mrs Lisa Young to use your services as well and as a first-time user she was extremely surprised at how easy and quick the whole process has been.  Thank you all very much for such excellent service.

Marilyn McGuire - Bury St Edmunds, United Kingdom – 10th April 2014


Thank you, great service, great customer care, great value. I will recommend you.

John Campbell – Valbonne, France – 9th April 2014


Thank you for this. I have been really impressed by the service.

Catherine B – Cambridge, UK – 7th April 2014


Thank you very much.  A wonderful service!

Susie Worthy – London, UK – 7th April 2014


Hi, I wanted to let you know the service was great!  It was so convenient to leave my luggage with the hotel and get it delivered to my office a few days later.  It made my connection so much easier not having to recheck.  And your staff was so helpful over the phone explaining the process and what I could pack and what might be a problem.  Thanks again!

Carrie Smith – Boston, USA – 26th March 2014


Thank you for your fast easy service I’ll definitely be using you again

Sandra Smith – Australia – 24th March 2014


Thank you for a great service. All safely received

Heather S Doull – Jersey, United Kingdom – 21st March 2014


Great customer service and really quick solution! Thank you very much and I will be spreading the word to my friends who live and work overseas.

Pamela Baze - District of Columbia, USA - 19th March 2014


Thank you…Service worked out great for Mr T. I’m sure he will use it again.

Donna Ercolano (PA to Mr T) - New York, USA - 19th March 2014


I always assumed that sending luggage on ahead was only for the rich and famous, but I was wrong. First Luggage has launched Luggage Delivery Company, a new service offering a more economical option for those travelling between European countries. Prices for Luggage Delivery Company start at £29.99 for a small 15kilo suitcase, and vary depending on final destination.

They offer prices per bag and in some cases are actually cheaper than paying for the airline for them. It certainly frees up the hands to juggle baby and alleviates some of the ‘am I AND my bags overweight,’ packing stress. 

Read more: http://www.dailymail.co.uk/femail/article-2559249/My-friends-suggested-drugging-baby-Ashley-Pearsons-survival-guide-air-travel-babies.html#ixzz2tegfgcmA

Mail Online Monday, Feb 17 2014


Thank you for the very efficient service.

Terrence Clarke - Bath, UK - 13th February 2014


Thank you very much for your services, excellent as usual. All the best, Isabella Gnecchi.

Isabella Gnecchi - Milan, Italy - 13th February 2014


Mrs T would like you to know that she was delighted with the service of First Luggage. The organisation of the pickup from Mumbai and delivery to London was seamless and the service excellent. She will certainly be using you again and will definitely be recommending your service to her friends. Thank you.

Jaki, PA to Mrs T - 10th February 2014


Many thanks for confirming delivery of our clients luggage. Your service has been excellent, I look forward to using your company again.

Rob - Global Airport Concierge, UK - 7th February 2014


The skis have indeed arrived safely and I am very pleased with the service from First Luggage.

John Boyd - London, UK - 4th February 2014


When people receive bad customer service there always quick to complain but it’s very rare we hear about great customer service so I felt I needed to send this email as my parents received from First Luggage the highest standard any one could give. My Parents flew back from your Riu Paraiso Lanzarote Resort on the 8th December, they had a fantastic time and will be returning later in the year. It wasn’t till they got home that they realised they had left a mobile phone in the resort. My mum instantly went into her local travel agent to which she booked the holiday with and was told that she may as well right the phone off as she wouldn’t be getting it back, needless to say I myself was furious with the treatment she had received and recommended she contacted yourselves. My mum then contacted First Luggage who were very friendly and willing to help. They called and sent an email to the hotel and within a few days a gentleman from First Luggage contacted her saying they had the phone and would return it back to her. My mum can’t remember the gentleman’s name but he was in constant contact with her until the phone was back. He called at least once a day with an update. I would be most grateful if you could pass on my sincere gratitude to all who helped and especially the gentleman in resort office as he went on and above his duties and is definitely a credit to your company. As a result of this outstanding customer service I will be definitely be recommending First Luggage…to all my family and friends. Once again thank you

Mr And Mrs McNeil - Doncaster, UK - 28th January 2014


Thank you for your usual swift and efficient service! All my friends now know not to lug cases around the country, on and off trains or be overweight at an airport – Just use First Luggage I tell them!! Incidentally sending a case with you was much cheaper than trying to send parcels of clothes via post or package post.

Barbara Nichols - Sharow, UK - 25th January 2014


All has arrived safely and we are highly impressed with your excellent service. Many thanks.

David E - Monte Carlo, Monaco - 22nd January 2014


Just wanted to let you know that we were very impressed with the service we have received from ‘First Luggage’. As well as being efficient – Mary’s cases arrived a couple of hours after she did today; the people we have spoken to have all been helpful and polite. We have recommended you to the other students she knows that will be returning from USA in May/June. Thank you.

Lisa Glavin - Romford, UK - 18th January 2014


I’d like to thank First Luggage for a great service. From the great price to helping me with paperwork and the speedy pick up and delivery of my belongings. They are a great company and I have already been recommending them to other travellers.

Liam Snook - Preston, UK - 14th January 2014


I just wanted to drop you a line to say how impressed I am with the service from First Luggage. This is the second time I’ve used your services in the last 6 months and each time it’s been so efficient. It’s lovely to arrive at your destination and find your suitcase waiting for you in the room. It certainly makes life easier at the airports with less bags to carry. I will definitely be using you again and have already started recommending you to friends and family. Many thanks to all of the team for their help.

Sally Keyte - Worcester, UK - 8th January 2014


Thanks for your help. It is greatly appreciated. We will use your service again next year. It has been fantastic. I have been delighted with every aspect of the service.

Andrea Richardson - London, UK - 8th January 2014


First Luggage changed a desperate situation into a very pleasant experience for me. The first thing that struck me was the friendliness and efficiency of the staff. I felt immediately in good hands and knew that my suitcase would finally find its way home again. The excellent service and the competence of the staff are an important tool for the company’s success. I never felt left alone, you never failed to inform me what was going on. I will gladly recommend you to all my family, friends and customers. Thank you for all your help and wishing you all the best for the future.

Inge Brown-Zeimers - Mojacar/Almeria, Spain - 3rd January 2014


Thank you so much , It was a great experience. I will recommend your services to my friends. Thank you kindly for all your help and congratulations on all your great work. Happy New Year.

Maria Bravo - Marbella, Spain - 27th December 2013


Just to say- what a phenomenal service. Many thanks- you saved my Christmas.

Michael Goss - Milton Keynes, UK - 27th December 2013


Enjoy it!!!! It was wonderful! With my Mother and wheelchair I would NEVER have managed! Everything has arrived safe and intact. I would recommend the service to anyone. Thank you again. Happy customer

Elizabeth Sutherland - London, UK - 16th December 2013


Many thanks, for your once again brilliant service. Good to know the case is there. I was impressed with First Luggage when I used them for the first time two years ago and you are all very helpful on the phone. I have recommended you to friends

Jan Rees - Sidmouth, UK - 19th November 2013


Thank you so much. Fast and simple

Michael Berendt - London, UK - 14th November 2013


Thank you for your great service

Margaret Rodger - Aberdeen, UK - 14th November 2013


Thank you very much! We couldn’t be happier with the excellent service you provide. We love the great service we receive from First Luggage! Your hard work is very much appreciated by your customers! Very nicely done!

Jane Cassaro - Illinois, USA - 12th November 2013


Many thanks for the great service. We will do this more often now we see that it works so well.

Varsha Rea - California, USA - 29th October 2013


Dear First Luggage, What an excellent service you provide, my case left the USA on Friday and arrived back in the UK, today, Tuesday. I am so impressed by your professionalism, always there to help on the end of the phone if needed, i.e help with filling in the customs form, as well as arranging to collect my case a day earlier in the US at short notice. Thank you First Luggage, I shall be using your service in the UK as well as abroad.

Jan Larkworthy - Budleigh Salterton, UK - 23rd October 2013


Thank you for all your help and excellent service! My case (as you know) has arrived safely and I’m extremely grateful for everything you have done to help. I will be sure to recommend and use your company again through out my stay in Germany over the coming year. Many, many thanks

Harriet Rainford - St Helens, UK - 17th October 2013


Our luggage arrived today!! We were so happy and surprised it got back home so quickly. Thank you for such great service and when we next travel abroad, we will be using First Luggage to get our excess luggage to our destination.

Tina Ciecimirski - Connecticut, USA - 8th October 2013


I will heartily recommend your company to both family and friends following the exceptional service that I received. Thank you to all involved, it was a pleasure doing business with you.

Anne Dalton - Perth, Australia - 3rd October 2013


Many thanks and thank you for making sure the bag was delivered in time at Ackergill!

Tina Ciecimirski - Connecticut, USA - 2nd October 2013


Absolutely amazing! I’ve confirmed with my friends in Ireland and it’s arrived. I have shared your page on face book and will be telling all family and friends about your service. Not only was it cheap and unbelievably fast, you have emailed and called every step of the way. I have never ever received service like this in any industry. I will absolutely be using you again should i need such a service. The CEO should be completely wrapped with the service and quality of people you have working at first class luggage. Thank you again.

Kelly Pride - Dublin, Ireland - 26th September 2013


I arrived at the Marriott in Hamburg yesterday to find my suitcase carefully stored in my room. From beginning to end it was a pleasure to deal with you. Everything was simple and reliable and now that I know the system, easy to do. I will recommend you whenever I can. Many thanks

Sonia Thomashausen - Paris, France - 21st September 2013


Thank you for delivering our luggage both to Glasgow and back home again it was very quick and arrived back in great condition – There were several people in the hotel who noticed the labels as we were leaving and I have said what a fantastic job you had done and given them all your details and the same on the return of my luggage I have recommended you to all my neighbours and friends so hopefully you should get some good business from them. Thank you once again for a brilliant job – and only wish I had done this sooner – why have the hassle of lugging suitcases all over the place when you do it so efficiently. Thank you once again and I will contact you the next holiday we book.

Janet Addison - Congleton, UK - 14th September 2013


I just wanted to say a big thanks to the whole team who rescued my luggage after our trip to Sardinia. The whole thing would have gone like clockwork if I hadn’t put some perfume in my case by accident but you managed to get my luggage back with the minimum of fuss and for that I am really grateful so once again thanks to all the team

John Lawson - London, UK - 12th September 2013


Just wanted to let you know that my suitcase was whizzed back to the office last Wednesday! Very impressed! Excellent service.

Lindsay Nicholson - Editorial Director, Good Housekeeping - 2nd September 2013


I have been using the First Luggage service for more than four years (for travel to Europe, the US and Australia) and have always been impressed in all my dealings with their friendly, efficient and truly professional staff. The service itself is a massive boon to me and my family, as we have 3 young children and invariably find ourselves with more bags than we can easily manage! First Luggage provides fast, reliable and safe transport of our personal belongings and takes a lot of the stress out of international and long-haul travel. On the very rare occasion where there has been a hold-up, the staff at First Luggage have acted immediately – liaising with third-parties to find a solution and communicating updates to us regularly. I cannot imagine travelling internationally without First Luggage!

Salish Donald - London, UK - 21st August 2013


I will never travel with luggage again thanks to your company!! I have a terrible back problem and I find travelling troublesome and haven’t travelled aboard for the last 2 years. I found out about First Luggage in a recent newspaper article and they certainly did exactly as promised by taking the hassle out of travelling!! I am absolutely delighted to have found out about First Luggage as you have opened the doors for me to travel again…thank you so much!

Susan Nichols - Nottingham, UK - 21st August 2013


Thank you for providing an excellent service! All the staff were extremely helpful and the service worked out perfectly. I was happy with paying the full price as the airlines were charging double what First Luggage charge and the lady on the bookings team told me I qualified for a student discount, which was an added bonus!

Conchur McCorry - Belfast, Northern Ireland - 20th August 2013


Great service! Lovely staff! I will be using First Luggage again and recommend to all…

Richard Fundell - London, UK - 15th August 2013


Thank you for a great service! You really took the hassle out of travelling and was the perfect solution to my problems. Being a student, I accumulated a number things whilst studying in Cambridge and really didn’t want to have to take books etc. with me whilst travelling Europe! I will be recommending your services to everyone I know, especially students who need this service! Thanks again!

Michael Fassett - New York, USA - 3rd August 2013


Thank you for the efficient service. This is the first time I have used your services and will definitely use you again for my next holiday!

David Mathewson - Birmingham, UK - 24th July 2013


First Luggage turned what was a stressful situation into a very simple one. The telephone staff were very helpful and pleasant and the speed at which my bag was transported from abroad right to my front door defied the minimal price required for the service. Would definitely use again

Harry Fell - London, UK - 10th July 2013


What a pleasure to deal with a company that is so organised, highly efficient and the nicest people!

Ginger Mason - California, USA - 3rd July 2013


Hi guys, just wanted to say a BIG thanks to you all. My bags arrived today in Poole from Dubai as promised. Thanks again for all your help, I will definitely use your services again.

Calum Cameron - Poole, UK - 25th June 2013


Thank you very much for your excellent service. It is a pleasure to deal with your Company

Nikki - Nice, France - 12th June 2013


I LOVE First Luggage, will tell all my friends

Edward Russell - Singapore - 4th June 2013


I would just like to thank you for your assistance in the transfer of my luggage to the USA. It arrived in good order and everything worked out just as you had said. I am very thankful for your support and advice. I hope to make use of First Luggage’s services again in the near future!

Ilonka Jonker - London, UK - 30th May 2013


I just wanted to say thank you to all the staff who helped organise my bag being sent from Australia. Awesome customer service & I would highly recommend your company. Thanks again

Rebecca Parker - Great Yarmouth, UK - 29th May 2013


Thankyou the service was excellent

Rod Evans - Neath, UK - 30th April 2013


Thank you for the safe delivery of our luggage to Seabourn Spirit in
Barcelona… you do offer an excellent service. Again our thanks, Chris
and Elizabeth Riley

Mr Chris Riley - Newark, UK - 29th April 2013